At Common Projects, we want to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

We process all orders within 12–15 business days after we receive your payment.

We process orders placed on weekends or UK public holidays on the next available business day.

After we dispatch your order, we send you a confirmation email with tracking information when available.

UK Delivery

We deliver orders throughout the United Kingdom.

Standard UK Delivery: 12–15 business days
Express UK Delivery: 10–12 business days

These delivery times are estimates. Courier delays, weather conditions, public holidays, and other circumstances may occasionally affect delivery times.

International Shipping

We ship internationally to selected countries.

International deliveries usually take 12–16 business days, depending on the destination and courier service.

Customers must pay any applicable customs duties, import taxes, or local charges unless we include them at checkout.

Shipping Charges

We calculate shipping charges at checkout based on your delivery address and the shipping method you select.

We display any free shipping offers on our website or at checkout.

Order Tracking

We send tracking details by email after we dispatch your order, when tracking is available.

Please allow 24–48 hours after dispatch for the courier to update your tracking information.

Delayed or Missing Orders

If your order does not arrive within the estimated delivery timeframe, please contact us at support@commonsprojects.co.uk.

Please include your order number so we can investigate the shipment with the relevant courier.

Courier delays, customs delays, weather conditions, and other circumstances outside our control may sometimes extend delivery times.

Incorrect Delivery Information

Please check your delivery address and contact details carefully before placing your order.

If we have already dispatched your order, we may not be able to change the delivery address.

Common Projects does not accept responsibility for orders delivered to an incorrect address that you provided during checkout.

Damaged Packages

If you receive a package with visible damage, please contact us as soon as possible.

Please send us photographs of the packaging and the damaged item so we can review the issue.

After reviewing the information, we will provide you with the appropriate next steps.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Email: support@commonsprojects.co.uk

Common Projects
United Kingdom