At Common Projects UK, customer satisfaction is our priority. We want you to shop with confidence, and we strive to make the returns and refund process as simple and transparent as possible. Please read this Refund & Returns Policy carefully before making a purchase.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, the item must be:

  • Unused and unworn.
  • In its original condition.
  • Returned with all original packaging, tags, and accessories.
  • Accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they are faulty or damaged upon arrival:

  • Gift cards.
  • Personalized or custom-made products.
  • Final sale or clearance items (unless required by law).
  • Products showing signs of wear, damage, or misuse after delivery.

How to Start a Return

To begin a return, please contact our customer support team with your order number and the reason for your return.

Email: support@commonsprojects.co.uk
Phone: +44 20 7946 0123

Our team will provide you with instructions for returning your item.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly arrange an exchange, subject to product availability. Please contact us as soon as possible after receiving your order so we can resolve the issue promptly.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. Including photos of the item and packaging will help us process your request more quickly.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to:

  • A defective product.
  • We shipped an incorrect item.
  • A product was damaged during delivery.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled, but it may be eligible for return under this policy.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Common Projects UK
Address: Selfridges, 400 Oxford St, London W1A 1AB, United Kingdom
Email: support@commonsprojects.co.uk
Phone: +44 20 7946 0123

We appreciate your trust in Common Projects UK and are committed to providing excellent customer service. Our team is always happy to assist with any questions regarding returns, refunds, or exchanges to ensure a smooth and satisfying shopping experience.

Effective Date: July 14, 2026