Last Updated: 17 July 2026

At Common Projects, we aim to provide a secure, simple, and transparent payment experience. This policy explains how we handle payments, billing information, order charges, payment verification, refunds, and related matters.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Depending on your location, available options may include major credit and debit cards, as well as other payment services offered through our payment providers.

You can view the available payment methods before completing your order.

Payment Authorization

When you place an order, we send your payment details to our secure payment provider for authorization. We only confirm your order after we receive successful payment authorization. If your payment provider declines or fails to authorize the transaction, we may cancel or place your order on hold until you provide a valid payment method.

Billing Information

Please provide accurate and complete billing information when you place an order. We may use your billing information to verify your payment, process your order, prevent fraudulent transactions, and contact you about your purchase when necessary. You are responsible for ensuring that the billing information you provide matches the information registered with your payment provider.

Order Charges

We charge you the full order amount at checkout unless the checkout page states otherwise. The total amount includes the applicable product prices and any shipping charges shown at checkout. Any applicable taxes, duties, or additional charges will be displayed at checkout where required.

Prices and Currency

We display product prices on our website in the currency shown on the relevant product or checkout page. Prices may change at any time. However, we will apply the price displayed at the time you complete your order. Your bank or payment provider may apply currency-conversion fees or other transaction charges when you make a payment in a different currency.

Payment Security

We use secure payment processing services to protect your payment information. We do not store your full credit or debit card details on our website; our payment provider processes the transaction. Our payment providers may process and store payment information in accordance with their own privacy and security policies.

Payment Verification

For certain transactions, our payment provider or we may require additional verification before we process your order. We may delay or cancel an order if we cannot verify payment or identify activity that appears to be unauthorized or fraudulent.

Failed Payments

If your payment fails during checkout, please check your payment details and try again with a different available payment method. If your bank or payment provider continues to decline the transaction, you should contact them directly for further assistance. A failed payment does not create a confirmed order unless we provide an order confirmation.

Duplicate Charges

If you believe that we charged you more than once for the same order, please contact us with your order number and relevant payment details. We will review the transaction and work with our payment provider to resolve any confirmed duplicate charge.

Order Confirmation

After we successfully receive your payment and confirm your order, we will send an order confirmation email to the email address you provided during checkout. Please review your confirmation carefully and contact us promptly if you notice any incorrect information.

Billing Address

Please provide your correct billing address during checkout. Your billing address may be used by our payment provider to verify your payment and protect your transaction against unauthorized activity. Providing incorrect billing information may result in a failed or delayed payment.

Refunds

When we approve a refund, we normally send the refund to the original payment method used for the purchase. Your bank or payment provider may require additional time to process the refund and display it in your account. The time required for a refund to appear may vary depending on your payment provider.

Payment Disputes

If you believe that a payment has been processed incorrectly, please contact us first so that we can investigate the transaction. Please provide your order number and relevant details so that we can review the matter and provide appropriate assistance.

Changes to Billing & Payments

We may update our Billing & Payments Policy from time to time to reflect changes to our payment methods, services, procedures, or legal requirements. Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have any questions regarding billing, payments, charges, or refunds, please contact us:

Email: support@commonsprojects.co.uk

Common Projects
United Kingdom